Privacy Policy

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Effective Date: August 26, 2025 Last Updated: August 26, 2025

  1. Who We Are

This website is operated by Ecomaroc Solution SARL, a limited liability company registered in Morocco under RC 56199, with IF 50705279.

  • Headquarters: Lotissement Al Wahda N°94, Ait Melloul, Agadir, Morocco
  • Email: info@ecomarocsolution.com
  • Website: https://ecomarocsolution.com

We apply both Moroccan data protection law (Law 09-08) and the European General Data Protection Regulation (GDPR), given that we operate in Morocco and serve clients and users in the European Union.

2. What Personal Data We Collect

We collect various types of personal data to provide and improve our services. The information we collect may include:

  • Contact Information: Name, email address, phone number, and physical address. We collect this when you contact us, register for an account, or make a purchase.
  • Technical Data: IP address, browser type and version, time zone setting, location, operating system, and platform. This data is collected automatically when you visit our website.
  • Usage Data: Information about how you use our website, products, and services, such as pages viewed, links clicked, and search queries.
  • Content Data: Any information you provide in forms, comments, or other text fields on our site.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties.
  • Cookies: As detailed in our separate Cookie Policy, we use cookies to collect information about your browsing behavior.

3. Why and How We Use Your Data

    We use your personal data for the following purposes:

    • To provide our services: To process your orders, manage your account, and fulfill our contractual obligations.
    • To communicate with you: To respond to your inquiries, send you service-related notifications, and provide customer support.
    • For marketing purposes: With your consent, to send you promotional offers and newsletters about our products and services.
    • To improve our website and services: To analyze user behavior, troubleshoot technical issues, and enhance our website’s functionality and user experience.
    • For security: To detect and prevent fraud, unauthorized access, and other illegal activities.
    • To comply with legal obligations: To meet legal and regulatory requirements under Moroccan and European law.

    We ensure that all data processing complies with both Moroccan and European legal frameworks.

    4. Legal Basis for Processing

    We process personal data under the following legal frameworks:

    • The General Data Protection Regulation (EU GDPR): Specifically Articles 6 and 9.
    • The Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data.

    The specific legal bases for our data processing activities include:

    • Consent: You have given us clear consent to process your personal data for a specific purpose (e.g., for marketing).
    • Contract performance: The processing is necessary for a contract you have with us, or because you have asked us to take specific steps before entering into a contract (e.g., to process an order).
    • Legitimate interest: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and freedoms (e.g., to improve our services or to prevent fraud).
    • Legal obligation: The processing is necessary for us to comply with a legal or regulatory obligation.

    5. Data Retention

      We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

      6. Data Security

      We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

      7. Your Rights

      Under both GDPR and Law 09-08, you have a number of rights regarding your personal data. These rights include:

      • The right to be informed: You have the right to be informed about how your data is being used. This privacy policy serves that purpose.
      • The right to access: You can request a copy of the personal data we hold about you.
      • The right to rectification: You can request that we correct any inaccurate or incomplete personal data.
      • The right to erasure (“right to be forgotten”): You can ask us to delete your personal data in certain circumstances.
      • The right to restrict processing: You can ask us to suspend the processing of your personal data in certain circumstances.
      • The right to data portability: You can ask us to transfer your data to another organization or to you in a structured, commonly used, machine-readable format.
      • The right to object: You can object to our processing of your personal data in certain circumstances, particularly when we are using it for direct marketing.
      • The right to withdraw consent: If we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time.

      To exercise any of these rights, please contact us at info@ecomarocsolution.com.

      8. International Data Transfers

      As we operate in Morocco and serve clients in the EU, your data may be processed in both jurisdictions. We ensure that any transfers of personal data between Morocco and the EU comply with the data protection requirements of both regions, including the GDPR’s Chapter V provisions on international transfers.

      9. Third-Party Links

      Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

      10. Children’s Privacy

      Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without parental consent.

      11. Changes to This Privacy Policy

      We may update this policy to reflect changes in our data processing practices or to comply with new legal requirements. We will notify you of any significant changes by posting the new policy on our website.

      12. Contact Information

      If you have any questions about this Privacy Policy or our data protection practices, please contact our Data Protection Officer at info@ecomarocsolution.com.